Admin Support and Phone-Based Customer Service - QLS Endorsed
2 QLS Endorsed Course with Free Hardcopy Certificates| 80 CPD Points| Free Assessment & Tutor Support | Instant Access
Thames College
Summary
- Certificate of completion - Free
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
This Admin Support and Phone-Based Customer Service bundle will provide you with a solid foundation to become a competent worker in the relevant sector and pick up more useful skills. If you want to study more about the relevant fields, this Admin Support and Phone-Based Customer Service bundle is ideal for you. Learn more about the field and enter a world of limitless options.
The Admin Support and Phone-Based Customer Service bundle covers all the most recent areas to keep you updated on employment market developments and improve your knowledge of your preferred profession in the relevant sector. This excellent Admin Support and Phone-Based Customer Service bundle will improve your abilities by covering fundamental and advanced materials. As a result, you'll be more educated and certain in the relevant field after completing our Admin Support and Phone-Based Customer Service bundle.
The Admin Support and Phone-Based Customer Service bundle will help you improve your skills. You will learn all you need to know and have all of your questions answered with this thorough bundle. It offers several benefits to make your learning experience more enjoyable and less stressful and set you up for success. Add this course to your cart to increase your level of proficiency.
Learning Outcomes of the Admin Support and Phone-Based Customer Service bundle
- Learn about how you may contribute to the relevant sectors.
- Detailed examination of the fundamental data.
- Master some effective skills to enhance your performance.
- Maintain a good relationship with your clients and staff.
- Become computer literate and pick up the necessary office skills with the right software.
- Develop your career with a specific grasp of this industry.
- Be mindful of your ethical and legal responsibilities as a professional in the related industry.
The Admin Support and Phone-Based Customer Service bundle was prepared by specialists with the requirements of job seekers to improve their skill sets and increase employment opportunities with established organisations. So don't wait up. Enrol today!
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Achievement
CPD
Course media
Description
Course Curriculum
Course 1: Administration : Admin Support Training (Level 5 at QLS)
- Module 1: Introduction to Admin Support Assistant
- Module 2: Business Telephone Skills
- Module 3: Representing Your Boss and Company
- Module 4: Business Etiquette
- Module 5: Mail Services and Shipping
- Module 6: Travel Arrangements
- Module 7: Organising Meeting and Conferences
- Module 8: Diary Management and Note taking
- Module 9: Time Management
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Service
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
Course 2: Phone-Based Customer Service (Level 5 at QLS)
- Module 1: Introduction to Customer Service
- Module 2: What’s Different about Good Customer Service?
- Module 3: Customer Relationship Management
- Module 4: Customer Service Communication Strategies
- Module 5: Aspects of Phone Etiquette
- Module 6: Building Rapport Over the Phone
- Module 7: Inbound and Outbound Calls
- Module 8: Active Listening and Managing Tough Callers
- Module 9: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Certification
Learners will be eligible for 2 QLS Endorsed Certificate + 2 CPD Accredited PDF Certificate of achievement directly at their doorstep after successfully completing the course! Please note that international students must pay an additional £10 as shipping cost.
Who is this course for?
Those who want to strengthen their professional skills while training for the desired job should take advantage of the Admin Support and Phone-Based Customer Service training!
Requirements
This course is accessible to anyone with an eagerness to learn. All you require is —
- A smart device with a stable internet connection
- A keen interest in the Admin Support and Phone-Based Customer Service
- And being over the age of 16.
Career path
You'll unlock a new universe of options after completing this thorough Admin Support and Phone-Based Customer Service bundle. You will be able to differentiate yourself from the competition and operate more effectively in your sector with the help of this package.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
2 Free CPD Accredited PDF Certificate
Certificate of completion
Hard copy certificate - Included
2 Hard Copy QLS Endorsed certificate Completely free of charge.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.